Case study 1
Request to send an urgent shipment of cryopreserved human embryos packed in a dry shipper.
Dry Vapour shipper should not be, under any circumstances, X-Rayed.
Due to the current situation in the Middle East region, all export shipments should be X-Rayed.
Close coordination with the airline to fly the shipment as booked.
Urgent request from the ground handling agent to get an X-Ray exemption.
Detailing the criticality of this movement and the negative impact of the X-Ray control on the embryos to be shipped.
Meeting with the Ground Handling Operations Manager and appointed airline.
Written approval granted to exempt the shipment from X-Raying at origin and transit airport.
Samples collected as scheduled and shipped as per carrier booking.
Case study 2
Request to receive an empty Credo box validated for 48h to use for collecting Prepared Culture Media under refrigerated condition.
Tight timeframe for receiving the validated empty package, finalizing the import formalities and collecting the shipment from the site. Notification and pre-alerts can only be send during the
Accurate documents to be used for both import and export jobs.
Securing space with the airline.
Avoiding any delay during customs processing and airfreight.
Operational tasks done after working hours.
Commercial documents collected from origin in order to ensure proper handling.
Thorough follow up on the arrival of the empty package and import formalities undertaken upon aircraft arrival.
All operational and customer service tasks done after working hours.
Import and Export operations run smoothly with no delay all whilst respecting the validation time of the Credo Box.
Case study 3
AOG request to ship defective Aircraft engine and spare parts.
Finalize the import formalities during the weekend and arrange for the re-exportation within 12 hours.
Designating the team to handle the request at the airport.
Coordinating closely with the airline and ground handling agent to collect the defective parts without any delay.
Requesting the presence of the party approving the commercial documents during the weekend.
Prompt follow up with all parties involved.
Duty team available during the 12 hour operation to ensure successful results and no mishaps.
Required DG sheet, declaration and AWB issued in conformity with the IATA regulations.